Delivery times to all locations with all carriers, including UPS, USPS and Canada Post, are longer than usual due to generally higher volumes and COVID-19 precautions.
Please expect longer delivery times for all orders with shipping to Canada and internationally impacted the most currently. However, ALL orders are arriving successfully even though they may be delayed as the carriers adjust their operations.
International Import Fees
Delivery outside of the United States and Canada may incur additional fees from the carrier at the time of your delivery. This will include any local taxes in addition to carrier specific fees for documentation to clear the shipment with your country’s customs.
Canadian orders shipped from the USA may incur cross border clearance fees, however, Bitron will cover those in full. This applies to Canadian orders ONLY. If you are contacted before we are able to prepay for the fee(s) please contact us - DO NOT PAY THE CARRIER. We try our best to prepay before you are contacted however due to a limited window we are able to pay during the time your shipment reaches customs you may be contacted as well. We assure you, we will cover any and all Canada import fees and apologize for any inconvenience or confusion if you are contacted by the carrier.
Free Shipping Eligibility
United States - Orders of US$99 and above.
Canada - Orders of CA$249 and above.
Worldwide - Not eligible for free shipping.
Please email us any questions at firstname.lastname@example.org or click on the live chat on this page.